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Shipping and Customer Care

 

Click here to add shipping costs to your order,  
if so directed.

Shipping included within the continental USA.
  Shipped same day as ordered, Mon-Sat.


Have special shipping needs?
Call or email before or after placing order.
info@thecheesemaker.com
877-424-3393

          
   If you have special shipping instructions, 
      please list them in the Special Instructions
space when you check out. 

      

Shipping Confirmation, Insurance, Lost, Damaged or Stolen Shipments:

  • We ship same day as ordered Monday through Saturday(when viable) if orders are received by 4 pm CST. All our products include standard shipping when shipped within the USA. Please call or email if you need Express shipping and a specific delivery date. For faster shipping we charge only the difference between the actual cost of standard shipping and any additional shipping. Unlike other companies we do not charge more than what we pay for the shipping cost. Ordering over 13 oz. (.368kg) are sent USPS Priority Post, UPS, or FedEx. A shipping confirmation will be automatically emailed to you from the shipping carrier. Orders weighing less than 13 oz. may be sent USPS First Class Post with no shipping confirmation. Orders sent UPS or FEDEX automatically include $100 insurance of product value. Orders lost in the mail, refused at the destination, damaged at the delivery destination or not delivered by the postal service can be replaced at an additional cost upon customer's request. Shipping insurance can be purchased at a very nominal cost. Please contact us or leave a note at checkout to add insurance. We are not responsible for any delays in delivery both domestically and internationally as we cannot control local and international postal services.

Attention Customers with P.O. Boxes (must be sent via USPS):

  • Most shipments are sent using the United Stated Postal Service for Priority (includes delivery confirmation) (orders over 13 oz.) or First Class Mail (does not include delivery confirmation) (orders under 13 oz.). If you prefer to have your order sent to a PO BOX, please indicate this when you check out in the space for notes or comments. Please indicate exactly where you want your order sent to. This information will insure faster delivery time and safe delivery of your order to you.

  • Incorrect shipping addresses and/or postal codes: Please be careful to list your correct shipping address and/or postal code at check-out. If an incorrect address and/or postal code is given at time of order and shipment is either lost in the mail or not received, the cost, including shipping of sending a replacement order will be the responsibility of the customer.

Shipping Details:

  • Shipping within the U.S. included in all product prices. Shipped same day; either First Class (if weight is 13 oz. or under) or Priority Mail or UPS (if weight is 15 oz. or over) as ordered (Mon.-Fri.).   UPS may be used for orders weighing over 8 lbs. Overnight and Express Shipping available. Email info@thecheesemaker.com or call us at 877-424-3393. If you have special shipping instructions, please list them when you check out in the Special Instructions space.

    For USPS Priority Mail, Express USPS, DHL, UPS you will receive a shipping confirmation email with a tracking number and/or delivery confirmation number.

  • International Customers: We charge only the shipping cost difference between shipping within the USA and outside the USA. Since shipping costs are included in the price of my products if shipped within the USA, there may be additional shipping costs to ship outside the USA. You can also send an e-mail to 'info@thecheesemaker.com' for exact shipping costs before or after placing order. The US Postal Service uses Global Post to transfer first class and priority mail from the USA to countries outside the USA. This has made their shipping process more efficient, but delays can occur sometimes. We cannot be responsible for delays or lost orders while they are in transit. 

  • Orders are shipped the same day they are placed (Mon-Sat) if orders are placed by 1 pm Mountain Time, and are shipped to your street address or post office box via First Class Priority United States Postal Service.  
  • International customs or postal services may delay the delivery. We are not responsible for lost or stolen orders during shipment.  We are not responsible for any delays in delivery both domestically and internationally as we cannot control local and international postal services.

  • Alaska, Hawaii, Puerto Rico etc: Depending on weight of shipping box, additional mailing/shipping costs may be necessary.
  • Other countries: Please e-mail for exact shipping costs before or after placing order; or if there is additional postage required we will send you an email for the required postage.
  • We SHIP VIA UNITED STATES POSTAL SERVICE (USPS) TO MOST COUNTRIES. 

Packing/Packaging Materials:

Bio-degradable peanuts are used for packaging materials. They're made of corn starch, but please refrain from eating them.  

Customer Service Information & Support:

We take pride in offering only THE BEST and PERSONAL customer service. We know that cheese making is a hands-on craft, one which needs attention to get excellent results, and we'll do OUR BEST to help you become an accomplished home or artisan cheesemaker. 

  • Phone:877-424-3393

E-Mail: info@thecheesemaker.com

  • Phone:877-424-3393

E-Mail: info@thecheesemaker.com

We're not a retail brick & mortar store. Please call, text or email before stopping by.

 

Payment Information:

  • The easiest way to order and make payment is through our website.
  • It is convenient and safe to use your credit card or Paypal to complete your order.
  • Credit card payment for orders: we do not see or store your credit card information. When an order is processed, your credit card information is handled by the gateway and processor, not by a human.
  • If you do not wish to order through the site; Checks, and money orders/cashier checks are accepted and orders will be shipped upon clearing of check, or sooner. Be sure to list your email address and/or telephone number should we need to contact you about your order. Since shipping is already included in all product pricing, no need to include any additional shipping monies.

           Payments should be send to TheCheeseMaker, 9370 E Hidden Green Dr., Scottsdale, AZ 85262

Returns:

  • Please email info@thecheesemaker.com or call prior to returning any item. Returns must be first authorized. A refund will be issued within 10 day days for any item(s) returned undamaged, unopened, unused;  although ingredient items are non-returnable. There may be a return fee based on actual shipping/postage costs for returns, replacements or exchanges. Returns are only accepted upon authorization. Refund will be credited on your credit card of Paypal account.   Damaged, stolen or lost products/ingredients upon delivery may be replaced at a value at or below the original cost. Returns may be subject to a 15% restocking fee. Clearance items are not returnable.

Your Privacy:

  • Your personal information, such as your name, email address will never be given away, transferred or sold to any other person, party, organization or business. Your personal information is only held on my database for the purpose of sending you future information updates and/or product updates or offers. Like you, we also hate junk and spam emails, thus we regard your privacy concerns with great care.