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Shipping and Customer Care

 

Click here to add shipping costs to your order,  
if so directed.

Shipping included within the continental USA.
  Shipped same day as ordered, Mon-Sat.


Have special shipping needs?
Call or email before or after placing order.
[email protected]
877-424-3393

          
   If you have special shipping instructions, 
      please list them in the Special Instructions
space when you check out. 

      

Shipping Confirmation, Insurance, Lost, Damaged or Stolen Shipments:

  • We ship same day as ordered Monday through Saturday(when viable) if orders are received by 4 pm CST. All our products include standard shipping when shipped within the USA. Please call or email if you need Express shipping and a specific delivery date. For faster shipping we charge only the difference between the actual cost of standard shipping and any additional shipping. Unlike other companies we do not charge more than what we pay for the shipping cost. Ordering over 13 oz. (.368kg) are sent USPS Priority Post or UPS. A shipping confirmation will be automatically emailed to you from the shipping carrier. Orders weighing less than 13 oz. may be sent USPS First Class Post with no shipping confirmation. Orders lost in the mail, refused at the destination, damaged at the delivery destination or not delivered by the postal service can be replaced at an additional cost upon customer's request. We are not responsible for any delays in delivery both domestically and internationally as we cannot control local and international postal services.

Attention Customers with P.O. Boxes (must be sent via USPS):

  • Most shipments are sent using the United Stated Postal Service for Priority (includes delivery confirmation) (orders over 13 oz.) or First Class Mail (does not include delivery confirmation) (orders under 13 oz.). If you prefer to have your order sent to a PO BOX, please indicate this when you check out in the space for notes or comments. Please indicate exactly where you want your order sent to. This information will insure faster delivery time and safe delivery of your order to you.  For Heavier Items that would be less expensive to ship UPS, there may be additional postage required for shipping to a P.O. Box.  We will contact you to see if you'd like us to ship to a street address instead.

  • Incorrect shipping addresses and/or postal codes: Please be careful to list your correct shipping address and/or postal code at check-out. If an incorrect address and/or postal code is given at time of order and shipment is either lost in the mail or not received, the cost, including shipping of sending a replacement order will be the responsibility of the customer.

Shipping Details:

  • Shipping within the U.S. included in all product prices. Shipped same day Mon-Friday; either First Class, Priority Mail, or UPS dependent upon the weight and dimensions of the shipment.  Express / Priority Shipping available. Email [email protected] or call us at 877-424-3393. If you have special shipping instructions, please list them when you check out in the Special Instructions space.

    For USPS Priority Mail, Express USPS, and UPS you will receive a shipping confirmation email with a tracking number and/or delivery confirmation number.

  • International Customers: Many items have International options as a destination; shipping is included for those items provided the correct destination is selected.  For items that do not show International destination options, there may be additional shipping costs to ship outside the USA. (We will advise you via email if there are additional postage costs required.  The US Postal Service uses Global Post to transfer first class and priority mail from the USA to countries outside the USA. This has made their shipping process more efficient, but delays can occur sometimes. We cannot be responsible for delays or lost orders while they are in transit, nor for shipments held up by other countries at customs.  We guarantee for International shipments that:  Your order has shipped, and that it will reach the destination country.  Once the order reaches the destination country the shipment becomes the responsibility of the receiving country's postal system.  We do not guarantee delivery to the final destination as we cannot be responsible for foreign postal services performance.
  • International customs or postal services may delay the delivery. We are not responsible for lost or stolen orders during shipment.  We are not responsible for any delays in delivery both domestically and internationally as we cannot control local and international postal services.

 

  • If there is additional postage required we will send you an email for the required postage.
  • We SHIP VIA UNITED STATES POSTAL SERVICE (USPS) TO MOST COUNTRIES, or USPS via Global Post.

 

Customer Service Information & Support:

We take pride in offering only THE BEST and PERSONAL customer service. We know that cheese making is a hands-on craft, one which needs attention to get excellent results, and we'll do OUR BEST to help you become an accomplished home or artisan cheesemaker. 

  • Phone:877-424-3393

E-Mail: [email protected]

  • Phone:877-424-3393

E-Mail: [email protected]

We're not a retail brick & mortar store.

 

Payment Information:

  • The easiest way to order and make payment is through our website.
  • It is convenient and safe to use your credit card,  Paypal or Amazon Pay to complete your order.
  • Credit card payment for orders: we do not see or store your credit card information. When an order is processed, your credit card information is handled by the gateway and processor, not by a human.
  • If you do not wish to order through the site; Checks, and money orders/cashier checks are accepted and orders will be shipped upon clearing of check, or sooner. Be sure to list your email address and/or telephone number should we need to contact you about your order. Since shipping is already included in all product pricing, no need to include any additional shipping monies.

           Payments should be send to TheCheeseMaker, 9370 E Hidden Green Dr., Scottsdale, AZ 85262

Returns:

  • Please email [email protected] or call prior to returning any item. Returns must be first authorized. An approved refund or store credit will be issued within 10 day days for approved returns for item(s) returned as long as they are received undamaged, unopened, and unused.  
  • Returns may be subject to a 15% restocking fee.  
  • cultures, molds and ingredient items are non-returnable and cannot be approved for return.
  • Kits that contain refrigerated ingredients will be pro-rated if returned (less cost of cultures/ingredients)
  • Clearance items are non-returnable
  • Items damaged in shipment must be reported within 48 hours of receiving your order to be eligible for replacement.

Your Privacy:

  • Your personal information, such as your name, email address will never be given away, transferred or sold to any other person, party, organization or business. Your personal information is only held on my database for the purpose of sending you future information updates and/or product updates or offers. Like you, we also hate junk and spam emails, thus we regard your privacy concerns with great care.